Location: Dublin Office

This role is being offered on a Permanent Basis. Hours of work are Monday to Friday 9am to 5.30pm. Start date: January 2026.

 

Who are we

Payac Services CLG are a Credit Union owned Services Organisation ‘CUSO’ providing payment services to Credit Unions. Payac is an agile organisation, with our payment’s expertise, and forward-thinking customer base, delivering innovative solutions to our customers.

 

We are looking for the right person to support our customers in the following ways:

•  Support Credit Unions with Electronic payment queries received via our query management system, phone or email.
• Respond to operational and payment queries from internal and external stakeholders.
• Ensure that query management via our query management system are responded to in a timely manner and other operational logs are updated
• Work closely with the existing Electronic Payments team to deliver an excellent customer service experience for both Credit Unions and members.

• Proven track record of excellent customer service skills, ability to communicate with our customers and represent professionally the culture and brand of our organisation
• ​​Is a proven team player that serves customers and works collaboratively with colleagues
• Competent in managing difficult customer queries with a solution focused mindset resolving issues
• Assist in ad-hoc projects and work as required by your Line Manager.
• Motivated team player, continuously demonstrating self-growth, willingness to learn and taking ownership for your assigned tasks.

 

If you are interested in joining our team in a Dublin based office and can demonstrate the above skills, we would like to hear from you.

Please send your CV and a Cover letter to recruitment@payac.ie.

Closing date for applications is close of business the 12^th December 2025.

 

Payac is an equal opportunity employer