About Us

As a former CEO of Link Credit Union, I was fortunate to have been there on day one when representatives from six like-minded and forward-thinking Credit Unions joined forces to form Payac. Through the support of our members, a shared passion and dedication to the future development of the sector, we have succeeded in growing Payac from the six initial founding members to our current membership base of almost 40 Credit Unions, with a nationwide Current Account presence rivalling that of the pillar banks. As an organisation built on collaboration and owned by Credit Unions, we will continue to blaze a trail for CUSOs in Ireland and welcome Credit Unions of any size and from all corners of the country into the Payac family

I am the COO for Payac and have responsibility for key operational areas. I am responsible for the FIS relationship management with emphasis on service delivery, fraud, disputes and authorisations. I also manage key relationships such as Mastercard, TPML IT Service providers relationship management. I hold a Professional Certificate in Financial Crime Prevention from UCD. Before joining Payac I was Operations Unit Manager for 8 years with Avant Money, primarily a credit card business where I was responsible for oversight of application, transactional, mortgage and internal fraud prevention delivery vendors for supporting and processing transactions. I was responsible for establishing the new Credit Operations function and managed the Collections Department. Prior to this Frank worked for AIB Card Services in Fraud management. I am very impressed with the ambition and energy of the Credit Union movement. My key goal is to support new services and products that enable credit unions become relevant and viable in the future.

Prior to joining Payac, I worked as Head of Mission within the Central Bank of Ireland’s Banking Supervision Directorate. The role afforded me the opportunity to conduct market and product research, undertake competitive analyses and assess the strategies of the Irish retail banks. Three things were evident from my work: 1. The Credit Union sector has made tremendous progress in modernising its business model; 2. Notwithstanding this progress, there is significant untapped potential within the sector; 3. Current Accounts are the key to continuing this progress and realising this potential. As CFO of Payac, I am delighted to assist Credit Unions in building on recent achievements and in maximising the potential of the sector as a whole.

Working as a Field Officer within the ILCU for 15 years presented me with an opportunity to gain in-depth knowledge and expertise of the Credit Union sector, the risks that Credit Unions face, the mitigants that must be but in place and the overarching regulatory framework that must be adhered to. While the introduction of Current Accounts by Credit Unions presents a tremendous opportunity for the development of the Credit Union business model, it also introduces additional risk for the Credit Union to manage. Make no mistake, Current Accounts are a complex product but the beauty of Payac is that we remove this complexity, leaving Credit Unions to do what they do best, looking after the interests of their members.